Terms and Conditions
Reservations: Your lodge room, cabin, or campsite type is guaranteed upon booking; however specific rooms/sites cannot be guaranteed. Specific cabins can be booked on a first-come-first-served basis. A minimum 2-Night stay is required for all cabins.
Directions: DO NOT USE GOOGLE MAPS for directions to our Lodge. iMaps provides the correct directions. We recommend driving from Penticton and through the Naramata Bench to reach our Lodge. The last 11km is a maintained gravel road. If you come from Kelowna, make sure you turn right onto the KVR trail from the Gillard Forest Service Road, do not take the Gillard Forest Service Road all the way to our Lodge, it will add an additional 40mins to your drive.
Check-in / Check-out: Check-in time is between 4:00pm and 7pm. Alternative check-in times may be accommodated depending on availability and subject to a 50$ fee. Check out time is 10:00 am. Alternative check out times has the potential to be arranged in advance. Without prior arrangements, late check-outs will be charged $50.00.
Parking: Each room is assigned one designated parking spot. Extra vehicles are welcome to park on a first-come, in the overflow parking area.
Quiet Time: 10pm – 7am. Please be considerate and respectful to your neighbours.
Smoking/portable stoves: All units are strictly non-smoking. A $500.00 fine will be incurred for smoking in cabins or rooms. Our property is a smoke-free environment outside of designated areas including your campsite pad. Camp stoves are a fire hazard and cannot be used inside lodge rooms or cabins. When a Fireban is in order, Propane Firepits and BBQ’s are permitted. Briquettes are not allowed during a fire ban, no exceptions.
Firewood: All rooms and cabins equipped with woodstoves will be provided 1 bundle per day for heating purposes during the cold months. Additional wood for cabins or campfires is available at $10.00 per bundle.
Garbage disposal: For extended stays of longer than 3 days, please note the location of the garbage and recycling station. Please do not leave garbage outside of units to avoid attracting bears, birds, and rodents. We ask campers to pack in/pack out their garbage as we do not have a garbage collection service.
Pet Policy: This policy is for dogs; other pet types may be permitted upon approval prior to booking and may be subject to additional restrictions. Pets cost an additional $25.00/dog per night. Maximum of 2 dogs per room, no size restrictions. Pets are only allowed in specific, pet-friendly rooms, and may be restricted in certain common areas. Pets are not to be left unattended in rooms unless kenneled. Any disturbances, such as barking, should be curtailed by owners. Guests are responsible for cleaning up after their pet(s), including poop pick-up and for following relevant local by-laws. Guests are responsible for all property damages and/or personal injuries resulting from their pet. Guests agree to indemnify and hold harmless the lodge, its owners, and its operators from all liability and damage suffered as a result of the guest’s pet. The lodge reserves the right to charge guest’s account commensurate to the cost of such damages.
Housekeeping, linens, and dishes: Daily housekeeping is not provided. Each unit will be equipped with adequate linens and towels for each stay, at one towel per guest. Additional towels and linens are available for a fee of $5 per towel. White bath towels are not for beach use. We encourage our guests to be eco-minded and re-use towels and linens throughout their stay. Change of linens are available for an additional fee of $50.00 per bed (please see soiled rooms and beds section below) An additional fee of $20.00 will apply for extra house-keeping and cleaning upon checkout, such as dishwashing.
Soiled rooms and beds: Guests of rooms which are soiled (such as beds) will be subject to a $200.00 charge to your credit card. This includes excess mud, bike grease, urine, and excrement from humans or animals.
Property damage: Guests are responsible for the cost of any missing or damaged items in their rooms, cabins, yurts, or tents and may be charged accordingly upon check out. If you notice damage in your room upon checking in, please notify the staff within 2 hours. Any unreported, previous damages may cause additional charges to current guests.
Camping: One family per site, with a maximum of 6ppl and 2 tents.
Lost or Stolen Property: We are not responsible for any lost or stolen items anywhere on the property.
Security on Site: There are currently no security guards or lifeguards on staff.
Bookings: Bookings are guaranteed upon receiving a valid credit card and full payment.
Deposit: 100% deposit is required for booking your stay.
Payment: Chute Lake Lodge accepts Mastercard, Visa, cash, and debit as payment forms. However, you must have a credit card upon check-in. All accommodation rates are quoted in Canadian dollars and are subject to a 13% tax/surcharge.
Gift Certificates: Gift certificates cannot be exchanged for cash.
Cancellation Policy:
Due to being a Mountain Lodge, we just request you cancel 14 days prior to your check in date for a full refund.
14 days out: Full refund.
7 days out, 50% of reservation
Under 7 days, no refund.
Cancellations must be made by phone or by email in order to process your refund and are subject to a $25 cancellation fee. Reservations on lodge rooms, cabins, yurts, glam tents, and camping must be cancelled by 4:00 pm, 14 days prior to arrival date to receive a refund.
In the Case of Smoke/Fire/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.
In the Case of Smoke/Fire/Snow Storms/Road Conditions/Weather/Natural Disaster: The above Cancellation Policy stands at all times. It is the responsibility of the guest to acquire trip or travel cancellation insurance through your chosen provider.